neo4d Privacy Policy

In this Privacy Policy, the following terms have the meanings set out below:

• "neo4d", "we", "us", "our" — the operator of the neo4d Platform at https://neo4d.bet and all associated services.
• "Platform" — the neo4d website, mobile web interface, and all products and services accessible at https://neo4d.bet.
• "You", "User", "Player" — any individual who accesses the Platform, registers an account, or submits personal data to neo4d.
• "Personal Data" — any information that directly or indirectly identifies a natural person, including name, date of birth, email address, phone number, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, and deletion.
• "KYC" — Know Your Customer: the identity and age verification process required to access certain account features on neo4d.
• "Cookies" — small text files placed on your device by the Platform to store session state, preferences, and analytics data.
• "Third-Party Providers" — companies that provide services to neo4d under contractual data-processing agreements, including game providers, payment processors, and analytics services.

neo4d collects the following categories of personal data in connection with your use of the Platform:

neo4d does not intentionally collect special-category data (such as health information, religious beliefs, or political opinions) and asks that you do not submit such data through any channel on the Platform.

neo4d collects personal data through the following means:

• Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or responding to surveys and promotional offers.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies as described in Section 9 (Cookies & Tracking).
• Payment Processors: Transaction confirmation data received from our payment processing partners when you initiate a deposit or withdrawal via Indonesian bank transfer or e-wallet.
• Game Providers: Session and wagering data returned by our licensed game content partners (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe) when you play their games on the neo4d Platform.
• KYC Service Providers: Identity verification data processed through our third-party KYC compliance partners, who verify the authenticity of documents submitted by Players.
• Fraud Detection Systems: Behavioural and device fingerprint data generated by our anti-fraud systems to detect unusual account activity, duplicate registrations, or suspicious betting patterns.

neo4d processes your personal data for the following purposes:

• Account Management: Creating and maintaining your neo4d account, authenticating your identity at login, and managing your IDR wallet balance.
• Service Delivery: Processing deposits and withdrawals via your nominated Indonesian bank account or e-wallet, settling wagers, and distributing bonus credits and winnings.
• Legal and Regulatory Compliance: Fulfilling age verification (21+) obligations, conducting anti-money-laundering (AML) checks, maintaining required transaction records, and responding to lawful requests from competent authorities.
• Security and Fraud Prevention: Detecting and preventing unauthorised account access, duplicate account creation, bonus abuse, match-fixing, collusion in multi-player games, and other forms of Platform manipulation.
• Responsible Gaming: Monitoring wagering patterns to identify signs of problem gambling behaviour, applying self-exclusion and deposit limits requested by Players, and proactively reaching out to Players who show indicators of gambling harm.
• Customer Support: Responding to enquiries, resolving disputes, and maintaining records of support interactions for quality assurance purposes.
• Platform Improvement: Analysing aggregated usage and technical data to improve Platform performance, fix bugs, and develop new features.
• Marketing Communications: Sending promotional offers, bonus notifications, tournament invitations, and seasonal campaign communications to Players who have not opted out. You may withdraw consent for marketing communications at any time (see Section 10).

neo4d will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

neo4d processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and neo4d — i.e., operating your account, processing transactions, settling bets, and delivering the core services of the Platform.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including age verification, anti-money-laundering obligations, and responses to lawful regulatory or law-enforcement requests.
• Legitimate Interests: Processing carried out for neo4d's legitimate operational interests — including fraud detection, security monitoring, responsible gaming oversight, and Platform analytics — where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of direct marketing communications. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

neo4d does not sell or rent your personal data. We may share your data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Payment Processors: Indonesian bank transfer and e-wallet service providers (including the networks behind BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja) receive the minimum transaction data necessary to process your deposits and withdrawals securely.
• Game Content Providers: Licensed game studios (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Pocket Games Soft, and Spribe) receive session identifiers and game-play data necessary to operate their games within the neo4d Platform environment.
• KYC & Compliance Partners: Third-party identity verification providers receive copies of KYC documents submitted by Players solely for the purpose of conducting identity and age verification checks on neo4d's behalf.
• Analytics Providers: Aggregated, anonymised or pseudonymised usage data may be shared with analytics service providers to support Platform improvement activities. These providers do not receive individually identifiable information.
• Legal and Regulatory Authorities: neo4d may disclose personal data to law enforcement agencies, regulatory bodies, or courts when legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of neo4d, its Players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of neo4d's business assets, personal data held by neo4d may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Affected Players will be notified prior to any such transfer.

All third-party providers who receive personal data from neo4d are required to process that data only on neo4d's documented instructions, to implement appropriate technical and organisational security measures, and to not use the data for their own independent purposes.

neo4d retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Active Account Data: Personal data associated with an active neo4d account is retained for the duration of the account relationship and for a minimum of five (5) years after account closure, to meet anti-money-laundering record-keeping requirements.
• Transaction Records: Financial transaction records (deposits, withdrawals, wager histories) are retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Identity verification documents are retained for the duration of the account relationship and for five (5) years after account closure, in line with standard AML compliance obligations.
• Support Communications: Customer support chat transcripts and email correspondence are retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Records of your marketing communication preferences (including opt-ins and opt-outs) are retained for the duration of your account relationship plus three (3) years.
• Technical and Log Data: Server logs and device fingerprint data used for fraud detection and security purposes are retained for twelve (12) months from collection, after which they are deleted or fully anonymised.

When personal data is no longer required, neo4d deletes or irreversibly anonymises it in a secure and auditable manner. Data subject to an active legal hold or ongoing regulatory investigation may be retained beyond the standard periods above until the matter is resolved.

neo4d implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and neo4d servers.
• AES-256 encryption for all personally identifiable data stored at rest on neo4d infrastructure.
• One-way cryptographic hashing (bcrypt) for all account passwords — neo4d never stores plain-text passwords.
• Role-based access controls ensuring that only authorised neo4d personnel can access sensitive Player data, strictly on a need-to-know basis.
• Multi-factor authentication (MFA) enforced for all neo4d internal systems that process personal data.
• Continuous automated monitoring and intrusion-detection systems on all production infrastructure.
• Regular third-party penetration testing and security audits of the Platform and underlying systems.

In the event of a personal data breach that is likely to result in a risk to your rights, neo4d will notify affected Players as soon as reasonably practicable and will take immediate remediation steps. Notifications will be sent to the email address registered on your neo4d Account.

While neo4d takes all reasonable precautions, no system is entirely immune to security threats. You are responsible for maintaining the security of your own account credentials and for notifying neo4d immediately if you believe your account has been compromised.

neo4d uses cookies and similar tracking technologies to operate the Platform effectively, remember your session and preferences, and understand how Players use the site. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These cookies maintain your login session, protect against cross-site request forgery (CSRF), and ensure that the Platform functions correctly. These cannot be disabled without rendering the Platform unusable.
• Functional Cookies: Remember your preferences such as language settings, display options, and odds format. These improve your experience on return visits but are not required for basic Platform operation.
• Performance and Analytics Cookies: Collect aggregated and anonymised data about how Players navigate the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps neo4d improve the Platform experience over time.
• Security and Fraud Prevention Cookies: Used by neo4d's anti-fraud systems to detect unusual session behaviour, identify potential bot activity, and flag suspicious login attempts.

neo4d does not deploy third-party advertising cookies or behavioural tracking cookies that serve ads on external websites. You may manage non-essential cookies through your browser settings; however, disabling strictly necessary cookies may prevent you from logging in or using core Platform features.

Subject to applicable law and the limitations described below, you have the following rights in relation to your personal data held by neo4d:

• Right of Access: You may request a copy of the personal data neo4d holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. Note that correcting certain fields (such as your registered full name) may trigger a KYC re-verification requirement.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to neo4d's legal obligation to retain certain records (see Section 7).
• Right to Restriction: You may request that neo4d restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over deletion.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you may request that neo4d provides your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing based on neo4d's legitimate interests at any time. You also have an unconditional right to object to the use of your personal data for direct marketing purposes, which will be actioned immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact neo4d support via live chat on the Platform or by email at [email protected]. neo4d will respond to all valid data subject requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, and you will be informed of the extension within the initial 30-day window.

neo4d may be required to verify your identity before actioning a data subject request to ensure that personal data is not disclosed or modified in response to fraudulent requests.

The neo4d Platform is strictly restricted to individuals who are 21 years of age or older. neo4d does not knowingly collect personal data from individuals under the age of 21. All registration attempts are subject to automated age-screening checks, and any account found to belong to an individual under 21 will be immediately suspended and referred for investigation.

If you are a parent or guardian and believe that a minor has registered an account on neo4d, please contact our support team immediately at [email protected]. We will investigate the matter without delay, close the account if the suspicion is confirmed, and securely delete all personal data associated with the minor's account to the extent permitted by our legal record-keeping obligations.

neo4d strongly encourages parents and guardians to make use of parental control software to prevent minors from accessing online gambling platforms. A list of recommended parental control tools is available on our Responsible Gaming page.

neo4d may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable legal obligations. When we make material changes to this Policy, we will notify registered Players by email to the address associated with their neo4d Account and by displaying a prominent notice on the Platform, at least seven (7) days before the revised Policy takes effect.

The "Last Updated" date at the top of this page reflects the date on which the most recent version of this Policy became effective. We encourage you to review this Policy periodically. Your continued use of the neo4d Platform after a revised Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the Platform and may request account closure in accordance with our Terms & Conditions.

All previous versions of this Privacy Policy are archived and available upon request by contacting neo4d support.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data neo4d holds about you, please contact our Data Privacy team through any of the following channels:

• Live Chat: Available 24/7 directly on the neo4d Platform. This is the fastest channel for urgent privacy concerns, with an average first-response time of under two minutes.
• Email: [email protected] — please include "Privacy Request" in your subject line so that your message is routed directly to our Data Privacy team. Responses are typically provided within 48 hours during WIB business hours.

When submitting a data subject request by email, please include your registered neo4d username and the email address associated with your account so that we can verify your identity and locate your records efficiently. neo4d will not action data subject requests received from unverified sources.